Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Chicago History Museum

What is the Chicago History Museum?

The Chicago History Museum is a museum and research center dedicated to preserving and interpreting Chicago’s rich history.

Where is the Chicago History Museum located?

It is located at 1601 North Clark Street in the Lincoln Park neighborhood of Chicago.

When was the Chicago Historical Society founded?

The society was founded in April 1856 and later adopted the public name Chicago History Museum in 2006.

What exhibits can I see at the museum?

Highlights include “Chicago: Crossroads of America,” “Facing Freedom,” and the child-friendly “Sensing Chicago.”

Is the Abakanowicz Research Center open to the public?

Yes, it is open to all visitors and offers free admission to its archives and collections.

What notable artifacts are on display?

The museum features Abraham Lincoln’s assassination clothes, the Appomattox surrender table, and Chicago’s first ‘L’ passenger car.

Are guided tours available at the Chicago History Museum?

Yes, the museum offers various tours including specialized walking tours around Chicago’s historical sites.

Can I visit the museum with children?

Absolutely; there are family-friendly exhibits and educational programs designed for young visitors.

What are the museum’s opening hours?

Opening hours are not specified here, so please check current visitor information before planning your visit.

Is there a place to eat at the museum?

Yes, there is a public café available within the 1988 addition to the museum.

Does the museum have a gift shop?

Yes, visitors can explore the museum store for Chicago-themed souvenirs and books.

Can I rent spaces at the museum for events?

The Chicago Room is an event rental space overlooking Lincoln Park plaza available for private functions.

How accessible is the museum by public transportation?

The museum is accessible via multiple bus lines and nearby Chicago ‘L’ stations including Clark/Division and Sedgwick.

Does the museum offer any digital resources?

Yes, digital archives, mobile apps, and online exhibitions are available for deeper exploration of Chicago history.

Is photography allowed inside the museum?

Photography policies vary by exhibit, so visitors should check guidelines on-site.

Are the museum’s exhibits permanent or temporary?

The museum offers a mix of permanent collections and rotating special exhibitions and programs.

Is the museum involved in educational outreach?

Yes, they provide educational programs, field trips, and classroom resources for students and teachers.

Does the museum participate in community awards?

Yes, it annually presents the Making History Awards recognizing significant contributions by Chicagoans and organizations.